Privacy Policy

Last Updated: January 2026

1. Information We Collect

At Al Habbai DKH (“Al Habbai DKH”, “we”, “our”, or “us”), we are committed to protecting the privacy and confidentiality of our patients, visitors, and users of our website. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. Our operations involve handling medical screening and residency-related services where confidentiality and data protection are essential.

We may collect the following information when you interact with our website, contact us, or use our services:

Personal Information

Full name
Email address
Mobile number
Nationality
Residency or visa-related information
Appointment and inquiry details
Any information voluntarily submitted through contact forms

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests
Schedule and manage appointments
Provide visa medical screening and related services
Improve website functionality and user experience
Maintain security and prevent unauthorized access
Comply with legal, regulatory, and governmental requirements
Communicate important updates regarding our services

3. Medical and Sensitive Information

Certain services may require the collection and processing of sensitive personal or medical information. Such information is handled with strict confidentiality and is only processed for legitimate healthcare, regulatory, and operational purposes in accordance with applicable UAE regulations and internal data protection procedures.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share information when necessary with:

Government authorities and regulatory bodies
Healthcare partners involved in service delivery
Technology and service providers supporting our operations
Legal authorities when required by law

Any such sharing is limited to the information necessary for the intended purpose.

5. Data Security

We implement appropriate technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These measures include:

Secure data storage systems
Access controls and authentication procedures
Restricted access to sensitive information
Regular monitoring of information security practices

Our commitment to protecting patient information forms an important part of our operational framework.

6. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Analyze visitor behavior
Enhance user experience
Maintain website security

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill legal and regulatory obligations
Resolve disputes
Enforce our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Request clarification regarding how your information is used

Requests may be subject to verification and applicable legal limitations.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without appropriate legal authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or website functionality. Any updates will be posted on this page along with the revised effective date.